Refund and Returns Policy

Returns and Refund Policy

At Meds For U, we strive to provide our customers with high-quality products and services. However, if you are not fully satisfied with your purchase, we are committed to making the return and refund process as straightforward as possible. Please carefully review the policy outlined below to understand our terms for returns, exchanges, and refunds.

1. General Overview

This Returns and Refund Policy applies to all products purchased directly from Meds For U through our website : www.medsforu.com. It does not cover products purchased through third-party vendors or resellers.

Our goal is to ensure that all products meet your expectations, but we understand that circumstances may arise where you may need to return a product. We encourage you to inspect your order upon delivery and contact us immediately if there are any issues.

2. Return Eligibility and Conditions

To be eligible for a return, the following conditions must be met:

• Return Period: You have 3 days from the date you receive your item to initiate a return.
• Condition: The item must be in its original, unused condition, including all accessories, packaging, and tags. Any item that is damaged, altered, or shows signs of wear may not be eligible for a refund or exchange.
• Proof of purchase is required. This can be in the form of a receipt, order confirmation email, or order number.
• An uncut and unedited video of the Order opening parcel accompanied with the Returns request through the mail.

Non-Returnable Items

Certain types of products cannot be returned, including:

• Personal care items like cosmetics and hygiene products.
• Gift cards, prepaid cards, and vouchers.

We reserve the right to refuse a return request if it does not meet the above criteria.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Customer Support: Email us at info@medsforu.com with your Order ID and reason for return alongwith the uncut and unedited video of Order opening parcel.
2. Approval: Once your return request is received, we will review it and notify you within 3 business days whether it has been approved or denied.
3. Shipping Instructions: If approved, we will provide you with detailed instructions on how to send back the product. Please do not send items back to us before receiving approval, as they may not be processed.

4. Return Shipping Costs

• Customer Responsibility: Unless the return is due to our error (e.g., you received the wrong  item), you are responsible for covering the shipping costs to return the item.
• Shipping Insurance: We recommend using a trackable shipping method or purchasing shipping insurance for items of high value, as we cannot guarantee receipt of returned goods.

5. Inspection and Processing of Returns

Once we receive the returned item, our team will:

1. Inspect the item: We will thoroughly check the product to ensure it is in its original condition and that it complies with our return policy.
2. Notification: We will send you an email or message confirming that we have received your return and provide an update on whether your refund or exchange has been approved.
3. Outcome: If the return is approved, we will initiate the refund or replacement process within 3 business days.

6. Refund Policy
7. Refund Methods

Approved refunds will be processed as follows:

• Original Payment Method: If eligible, your refund will be applied to the original payment method used during the purchase. The processing time may vary depending on your bank or payment provider, but typically it takes 5 to 7 business days for the funds to appear in your account.

1. Partial Refunds

In certain circumstances, only partial refunds will be granted:

• Items with obvious signs of use or wear.
• Items that are not in their original condition, such as damaged or for reasons not due to our error.
• Items returned beyond the eligible return period.

1. Non-Refundable Items

Shipping fees, handling charges, and any applicable taxes are non-refundable unless the return is due to an error on our part. Items purchased on sale or clearance may not be eligible for refunds or may only be eligible for store credit.

7. Late or Missing Refunds

If you haven’t received a refund after the designated period, here’s what to do:

1. Bank and Card Processing: First, check your bank account again. It may take some time before your refund is officially posted by your bank or credit card provider.
2. Contact Payment Processor: Contact your credit card company or bank as there is often a delay before a refund is posted to your account.
3. Contact Us: If you have followed the above steps and still have not received your refund, contact us at info@medsforu.com

8. Exchanges

We only replace items if they are damaged, or if you have received the wrong product. If you need to exchange an item for the same product, follow the return initiation process and specify that you would like an exchange.

Exchange Availability

• We may not always have the exact item in stock for an exchange. In such cases, you may choose between a store credit, refund, or an alternative product.

9. Sale and Clearance Items

• Refunds: Only regular-priced items are eligible for refunds. Products purchased during a sale, promotion, or as part of a clearance are not refundable and may only qualify for store credit or exchange.
• Special Promotions: Items purchased using discount codes or vouchers may be subject to unique return and refund terms, as outlined in the promotion’s terms and conditions.

10. Contact Us

For any questions or concerns regarding our return and refund policy, please contact us at:

• Email: info@medsforu.com

We are available to assist you during our regular business hours: Monday to Friday – 10am to 6pm.